Method 1: Tap the Link
Your coach sends you a link via WhatsApp. It looks like this:
fitness.rem.my/monitor/client.html?room=abc123&client=A
Tap it — it opens in your phone browser. That's it.
Method 2: Enter Room Code
If the link doesn't work, join manually:
1
Open your browser
Use Chrome (Android) or Safari (iPhone)
2
Go to the join page
3
Type the room code
Your coach displays this at the top of their screen — it looks like
🔑 abc123
4
Choose your slot
Tap Client A or Client B — your coach will tell you which one
Allowing Camera & Microphone
You must Allow BOTH camera and microphone — otherwise your coach cannot see or hear you.
When you first open the session, your browser asks permission twice:
🤖 Android (Chrome)
Pop-up 1:
"fitness.rem.my wants to use your camera"
→ Tap Allow
Pop-up 2:
"fitness.rem.my wants to record audio"
→ Tap Allow
🍎 iPhone (Safari)
Pop-up 1:
"fitness.rem.my Would Like to Access the Camera"
→ Tap Allow
Pop-up 2:
"fitness.rem.my Would Like to Access the Microphone"
→ Tap Allow
Troubleshooting
📷 Camera Problems
| Problem | Fix |
|---|---|
| Black screen | Tap 📷 START on screen |
| Blurry video | Wipe your camera lens with a cloth |
| Camera freezes | Close other apps, then restart your browser |
| Video too dark | Face a window or turn on room lights |
| Wrong camera (front/back) | Refresh the page and tap START again |
🎤 Audio Problems
| Problem | Fix |
|---|---|
| Coach can't hear me | Check the 🎤 Mic button isn't showing "Mic Off" (red) |
| I hear echo or feedback | Wear earphones or earbuds during the session |
| Robotic or choppy audio | Switch from mobile data to WiFi |
| No sound at all | Check silent mode is OFF (iPhone: side switch not showing orange) |
🔌 Connection Problems
| Problem | Fix |
|---|---|
| "Invalid link" screen | Go to https://fitness.rem.my/monitor/join.html and enter the room code manually |
| Stuck on "Connecting…" | Wait — the app retries automatically up to 10 times |
| Still not connected after 30s | Ask your coach if they're online. Check your internet. Refresh the page. |
| Drops mid-session | The app reconnects automatically. If not, tap End Session and rejoin. |
| Page won't load at all | Turn off VPN if you use one. Switch WiFi ↔ mobile data. |
If You Accidentally Blocked Camera/Mic
🤖 Android (Chrome)
- Tap 🔒 lock icon in the address bar
- Tap Permissions
- Turn Camera and Microphone ON
- Tap 📷 START on screen
🍎 iPhone (Safari)
- Open Settings app
- Scroll down and tap Safari
- Tap Camera → Allow
- Tap Microphone → Allow
- Return to Safari and refresh the page
On iPhone, also check Settings → Privacy & Security → Camera/Microphone — make sure Safari is toggled ON.
During Your Session — Screen Guide
Once connected, here is what each part of your screen does:
🔝 Top Bar
| Logo + Room Code | Confirms you are in the right session |
| 🎤 Mic On / 🔇 Mic Off | Tap to mute or unmute your microphone. Shows red when muted. |
| Live Session badge | Green indicator — confirms you are live |
🟢 Exercise Banner (amber bar)
Shows the current exercise your coach assigned. When it turns green and pulses, your rest time is up — get ready for the next set.
▶ START / END Buttons
| 📷 START | Turns on your camera and connects to your coach. Tap this first. |
| 🚪 End Session | Stops camera, disconnects, and notifies your coach. Use when your session is done. |
💪 RPE Rating (1–10)
After each set, rate how hard it felt. Appears automatically when your coach changes exercises or your rest timer completes.
| Rating | What it means |
|---|---|
| 1 – 3 | 😌 Easy — barely felt it, could do many more reps |
| 4 – 6 | 😤 Moderate — working but comfortable, steady pace |
| 7 – 8 | 🥵 Hard — pushing near your limit |
| 9 – 10 | 🔥 Maximum — couldn't do another rep, absolute max effort |
Your coach sees your rating instantly — this helps them adjust weight, reps, or rest time.
📹 Video Area
| Tap the video | Expands to full screen — best during exercises |
| Timer overlay | Shows countdown when your coach starts a rest timer |
💬 Coach Messages (chat area)
| Type a message | Send text to your coach. Tap Send or press Enter. |
| 👨🏫 Coach messages | Your coach can push cues like "Back flat!" or "Slow down" |
| System messages | Gray text — shows connection status, exercise changes, timer alerts |
📡 Connection Status (bottom bar)
| 🟢 Green dot | Connected — coach can see and hear you |
| 🔴 Red dot | Disconnected — check your internet or ask coach to reconnect |
| ⚪ Grey dot | Ready — waiting for connection |
🖥️ Full Screen Mode
Tap the video to expand. In full screen you get:
| ⏱️ Timer | Large countdown (top-left corner) |
| 🏋️ Exercise name | Shows current movement (top-right corner) |
| 🎤 Mic toggle | Mute or unmute from full screen |
| 💪 RPE | Show or hide the 1–10 rating panel |
| 💬 Chat | Messages from your coach with show/hide toggle |
Pro tip: Go full screen during your sets so the timer and exercise are clearly visible — then tap ✕ Exit when you want to chat.
Quick Tips for Best Results
📶Use WiFi — more stable than mobile data for video
📱Prop your phone up — lean it against a water bottle or use a stand
📏Stay 3–4 metres from your phone so your coach sees your full form
🔋Charge your phone — video calls drain battery quickly
🔕Turn on Do Not Disturb to block notification popups
✈️Airplane mode OFF — you need an internet connection
🎧Wear earphones to prevent audio echo
💡Face a light source — your coach needs to see your movements