Terms and Conditions for Personal Training Packages
These T&C govern the sale and use of all Personal Training and Group Class packages purchased from rem.my FITNESS.
1. Package Purchase and Payment
1.1 Full Payment Requirement
All training packages (10, 15, and 20 sessions) must be paid for in **full** at the time of purchase. Sessions will not be scheduled until full payment is received and confirmed.
1.2 Package Validity and Expiration
To ensure client commitment and consistent progress, all session packages have an expiration date:
- 10-Session Package: Valid for **2 months (60 days)** from the date of purchase.
- 15-Session Package: Valid for **3 months (90 days)** from the date of purchase.
- 20-Session Package: Valid for **4 months (120 days)** from the date of purchase.
Any unused sessions remaining after the expiration date will be automatically **forfeited without refund**. Extensions may be considered on a case-by-case basis for documented medical reasons.
1.3 Package Usage
Sessions are **non-transferable** and **non-shareable**. Packages are exclusively for the use of the Client who purchased them. The package discount is granted based on the commitment to a fixed number of sessions.
2. Session Scheduling and Cancellation
2.1 Scheduling
All training sessions are by appointment only and must be mutually agreed upon by the Client and rem.my FITNESS. Clients are encouraged to book sessions in advance to secure preferred times.
2.2 Client Cancellation Policy (24-Hour Notice)
Clients must provide a minimum of **24 hours' notice** to cancel or reschedule a confirmed personal training session.
- Cancellations made with **more than 24 hours' notice** will incur no charge, and the session will be rescheduled.
- Cancellations made with **less than 24 hours' notice**, or failure to attend a scheduled session (No-Show), will result in the **forfeiture of that session**, and it will be deducted from the package total.
2.3 Trainer Cancellation
In the event that rem.my FITNESS must cancel a session, the Client will be notified immediately, and the session will be rescheduled at a mutually convenient time without penalty to the Client.
3. Refunds and Termination
3.1 Refund Policy
All sales of Personal Training packages are **final and non-refundable**. No refunds will be issued for unused sessions, completed sessions, or expired packages. The package price reflects a discount based on commitment, and this commitment must be honored.
3.2 Termination of Services
rem.my FITNESS reserves the right to terminate the training relationship at any time for reasons including, but not limited to, inappropriate conduct, failure to comply with these T&C, or medical advice requiring the cessation of training. If termination occurs by rem.my FITNESS, a prorated refund for unused, non-expired sessions may be issued.
4. Health and Safety
4.1 Client Responsibility
The Client acknowledges that all exercise programs involve risk. Clients are responsible for informing rem.my FITNESS of any physical or mental condition, injury, or medical history prior to beginning any training program. Clients must receive medical clearance before participating if advised to do so by a physician.
4.2 Assumption of Risk
The Client agrees to assume full responsibility for any risks, injuries, or damages, known or unknown, which might occur as a result of participating in rem.my FITNESS training programs.
5. Pricing and Amendments
Prices for individual sessions and packages are subject to change without prior notice. Once a package is purchased, the rate is guaranteed for the duration of that package's validity period. rem.my FITNESS reserves the right to update or modify these Terms and Conditions at any time. The most current version will always be posted on the website.